At jaya24, protecting your personal data is a core obligation — not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold as a registered Player.
Last Updated: January 2026All data transmitted between your device and jaya24 is protected by 256-bit SSL encryption, ensuring that your personal and financial information cannot be intercepted in transit.
jaya24 never sells, rents, or trades your personal data to third parties for marketing purposes. Your information is used solely to operate your account and improve platform services.
You retain the right to access, correct, restrict, and request deletion of your personal data at any time. Submit a data request through our support team and we will respond within 30 days.
We collect only the data that is strictly necessary for account operation, legal compliance, fraud prevention, and service quality. No excessive or irrelevant data is collected.
Player data is stored on secured international servers with restricted access controls, regular security audits, and robust disaster-recovery protocols to guard against data loss.
jaya24 uses cookies strictly for session management, analytics, and platform performance optimization. You can manage cookie preferences through your browser settings at any time.
Summary Statement: jaya24 ("we", "us", "our") is committed to handling your personal data responsibly and transparently. This Privacy Policy applies to all Players, visitors, and users of the jaya24 platform accessible at https://jaya24.cam. By registering an account or using our services, you acknowledge that you have read and understood this policy. If you do not agree with any provision herein, please discontinue your use of the Platform.
1.1 jaya24 is an internationally operated online gaming platform primarily serving adult players (aged 21 and above) who are residents of Indonesia. The Platform offers sports betting markets — including BRI Liga 1, EPL, Champions League, and Timnas Indonesia fixtures — live casino games, slots from leading providers such as Pragmatic Play, Evolution Gaming, and Microgaming, as well as togel (Indonesia's traditional numbers lottery) and other gaming products.
1.2 In delivering these services, jaya24 necessarily processes certain personal data about its users. This Privacy Policy has been drafted to explain our data practices in clear, accessible language. Where legal terminology is unavoidable, we have provided definitions in Section 2.
1.3 This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern the overall relationship between jaya24 and its Players. In the event of a conflict between this Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that relates to an identified or identifiable natural person — including name, email address, date of birth, device identifiers, and financial transaction records. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion. |
| "Data Controller" | jaya24, the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Subject" | Any identified or identifiable natural person whose personal data is processed by jaya24 — principally, registered Players and Platform visitors. |
| "Third Party" | Any natural or legal person, public authority, agency, or body other than jaya24 and the Data Subject — including payment processors, game providers, and analytics vendors. |
| "KYC" | Know Your Customer — the mandatory identity verification process required before withdrawals are processed and during account review procedures. |
| "Cookies" | Small text files placed on your device by the Platform for purposes of session management, authentication, analytics, and performance optimization. |
3.1 jaya24 collects the following categories of personal data from Players and Platform visitors:
Identity Data:
Contact Data:
Financial Data:
Technical Data:
Behavioral Data:
Minimum Necessary Principle: jaya24 adheres to a data minimization approach. We collect only the categories of data that are strictly necessary for the purposes described in this Policy. We do not collect sensitive data categories such as racial or ethnic origin, political opinions, or health data, except where directly relevant to a responsible gaming assessment submitted voluntarily by a Player.
4.1 jaya24 collects personal data through the following channels:
5.1 jaya24 processes your personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity data, contact data |
| Age and identity verification (KYC) | Identity data, KYC documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Fraud prevention and anti-money laundering | Identity data, financial data, technical data |
| Delivering gaming services and resolving disputes | Behavioral data, technical data |
| Customer support communications | Contact data, behavioral data |
| Bonus and promotional administration | Identity data, behavioral data, financial data |
| Platform performance and analytics | Technical data, behavioral data |
| Legal and regulatory compliance | All applicable categories |
| Responsible gaming assessments | Behavioral data, financial data |
5.2 jaya24 does not process your personal data for automated decision-making that produces significant legal effects, except where required by law or where you have given explicit consent.
6.1 jaya24 relies on the following legal bases to process your personal data, in accordance with applicable international data protection standards:
7.1 jaya24 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data is shared with carefully selected third parties only where necessary to deliver our services or meet legal obligations.
7.2 The categories of third parties with whom data may be shared include:
7.3 All third-party data processors engaged by jaya24 are subject to binding data processing agreements that require them to maintain appropriate security standards and restrict their use of your data to the specified purpose only.
8.1 As an internationally operated platform, jaya24 may transfer your personal data to countries outside Indonesia for the purposes of storage, processing, and service delivery. Such transfers may include countries where jaya24's servers, game providers, or KYC partners are located.
8.2 Where personal data is transferred internationally, jaya24 ensures that adequate safeguards are in place — including standard contractual clauses, data processing agreements, and vendor security certifications — to ensure that your data receives a level of protection consistent with international data protection best practices.
8.3 By using the jaya24 Platform, you acknowledge and consent to the international transfer of your personal data as described in this section, subject to the safeguards outlined above.
9.1 jaya24 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations.
9.2 The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account identity and contact data | Duration of account plus 5 years after closure |
| Financial transaction records | Minimum 7 years (regulatory requirement) |
| KYC documents | Minimum 5 years after account closure |
| Game history and betting records | Duration of account plus 3 years after closure |
| Support communication logs | 3 years from date of interaction |
| Technical and session data (logs) | 12 months on a rolling basis |
| Cookie data (non-essential) | Up to 13 months, or until browser-level deletion |
9.3 Upon expiry of the applicable retention period, jaya24 will securely delete or anonymize your personal data in accordance with its data destruction procedures.
10.1 jaya24 uses cookies and similar tracking technologies to operate core platform functions, improve user experience, and analyze site performance. Cookies are small data files stored on your device when you visit the Platform.
10.2 The following types of cookies are used on jaya24:
10.3 You may manage your cookie preferences through your browser's built-in settings. Disabling non-essential cookies will not prevent you from accessing core Platform features, though some personalization functions may be reduced.
No Third-Party Advertising Cookies: jaya24 does not use third-party advertising or retargeting cookies. We do not participate in cross-site behavioral advertising networks, and your Platform activity is never shared with ad networks for targeting purposes.
11.1 As a Data Subject, you are entitled to exercise the following rights in relation to your personal data held by jaya24. Requests may be submitted to our support team at [email protected] and will be processed within 30 calendar days:
Request a copy of the personal data jaya24 holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data held in your account profile or records.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that jaya24 restricts the processing of your data in certain circumstances, such as while a rectification request is under review.
Request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Object to the processing of your data where jaya24 relies on legitimate interests as its legal basis, unless our legitimate grounds override your rights.
11.2 Please note that certain rights are subject to limitations under applicable law. For example, jaya24 is legally required to retain certain financial and identity records for a minimum period regardless of a deletion request. Where a right cannot be fully exercised, jaya24 will explain the reason clearly in writing.
12.1 jaya24 is strictly an adults-only platform. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any real-money activity on the Platform. This restriction reflects both our legal obligations and our commitment to responsible gaming.
12.2 jaya24 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, we will immediately suspend the associated account, delete the data, and return any deposited funds where technically feasible.
12.3 If you believe a minor has registered an account on jaya24, please contact our support team immediately at [email protected] so that we can take prompt action.
13.1 jaya24 implements a comprehensive range of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:
13.2 While jaya24 takes all reasonable steps to protect your data, no internet-based system is entirely immune to security risks. You are encouraged to use a strong, unique password for your jaya24 account and to enable any available two-factor authentication options to further protect your account.
13.3 In the event of a data breach that is likely to result in a risk to your rights and freedoms, jaya24 will notify affected Players without undue delay and take all necessary steps to mitigate the impact.
14.1 jaya24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The date at the top of this document will be updated to reflect the most recent revision.
14.2 Where changes are material — meaning they significantly affect how we collect or use your personal data — jaya24 will notify registered Players by email or through a prominent notice on the Platform prior to the changes taking effect.
14.3 Your continued use of the jaya24 Platform following notification of any material amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you must discontinue your use of the Platform and may request account closure as described in our Terms & Conditions.
14.4 The current version of this Privacy Policy is always available at https://jaya24.cam/privacy-policy.
15.1 For any questions, concerns, or formal requests relating to this Privacy Policy or your personal data, please contact the jaya24 Data Support team through the following channels:
15.2 When submitting a data rights request, please include your full registered name, registered email address, and a description of the specific right you wish to exercise. We may request additional information to verify your identity before processing the request.
15.3 All data rights requests are acknowledged within 48 hours and resolved within 30 calendar days. Where a request is complex or involves a large volume of data, we will notify you of any extension to this timeframe.
Indonesian-Speaking Support: Our customer support team includes native Indonesian-speaking agents available around the clock. Whether you are reaching us from Jakarta, Surabaya, Bali, Bandung, or anywhere else across the archipelago, we are ready to assist you with privacy-related inquiries in a language you are comfortable with.
Our support team is available around the clock to address any data-related concern. You can also review our Terms & Conditions or visit our FAQ for quick answers.